Hello!
I’m Adele, a strategist, product designer and content specialist with 10+ years of experience across tech, SaaS, B2B, e-commerce, advertising and publishing.
I have a knack for storytelling, crucial for designing a user experience. I’m curious. I make sense in ambiguity, and love to solve problems. I offer productive feedback and direction. And I’ve shipped products from end-to-end.
I like to help people make sense of things.
Teams: Getty Images, Shopify, Benevity, MNP, Critical Mass (Clients: Nissan USA, INFINITI USA).
Find me on LinkedIn.
My Process
I start by combining insights with strategic planning: looking at data (user research, market analysis, user data) and consider processes, KPIs and how we might benefit productivity and business goals.
I work iteratively, ensuring that we plan our work strategically to gather ongoing insights and be able to pivot quickly if needed.
When I find a solution, I advocate for it. I bring options, but I make a case for solutions that will get a team to towards their goals. I ensure leaders and all stakeholders feel a part of the plan and believe in it.
Services and Expertise
Strategy
Product and content visions
Data analysis and tracking plans
User research
Identifying KPIs and OKRs
Creating process efficiencies
Leadership and team-building
Leadership
Workshop design and leadership
Fostering cross-functional collaboration
Training and documentation
Feedback coaching
Founding teams, establishing disciplines
Direct-report management (office & remote)
Content
Editorial planning and calendars
UX/UI writing, microcopy, white papers
Copywriting, editing, proofreading
Creating briefs, leading kickoffs
Managing partnerships and contributors
Content models, audits and analysis
C-Suite, stakeholder & client buy-in
Building internal and external relationships
Executive presentations
Client workshop facilitation
Client presentations
Public speaking
Builds strong relationships and establishes trust
UX / UI
Workflows
User journeys
Wireframes
User testing
User research
Leading brainstorms and design sprints
Toolkit
Microsoft Office, Keynote, Google Workspace
Figma, Miro, LucidSpark
Jira, Box, GitHub
Dovetail
Adobe Photoshop
Google Analytics
Impact
“What truly sets Adele apart is their strategic acumen. They see the big picture, can identify opportunities and navigate challenges with agility and foresight. They're able to transform a vision into a workable strategy, and then guide a team to execute.”
— Vicki Laszlo, Product Marketing manager
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“Adele was one of the people I could count on to help foster better communication and collaboration, de-siloing key business information and stakeholders, and push the teams to solve problems in new and innovative ways.”
“Adele possesses the ability to connect ideas, thinking from above, all while running or contributing to a scope of projects. This connecting of the right dots is part of what makes her great at content strategy and other product vision and strategy work.”
— sPENCER gOLDADE, pRODUCT director
See more recommendations.
Featured Work
Content & user flows for Getty Images, iStock
Both brands undertook the first major update to their checkout experience in years, adding 25 new payment types (including Apple Pay). For this project, I delivered content planning and UX writing as well as early research that stress-tested our concept and focused the project on the user experience.
View payments expansion case study
(password protected)
UX design for Shopify
From UX research, I realized the need for merchants to capture rich data in our platform and led the metadata project from end-to-end.
View B2B metadata case study
(password protected)
I identified a major product gap in the B2B product and made a case to add it to our roadmap, and took part in a hackathon and design sprint to release this feature quickly.
View B2B account requests case study
(password protected)
Product vision for Benevity
To support alignment between design, product, engineering, product marketing and leadership, I created a three– to five–year product vision focused on content discovery and user experience across all of Benevity’s product lines.
View Benevity case study
(password protected)
Content strategy for Nissan
In 2016, Nissan and Lucasfilm cross-promoted the release of Rogue One: A Star Wars Story and the all-new Nissan Rogue. Fans would demand authenticity. My research-driven content strategy pulled it off and aligned our award-winning digital campaign to print and TV spots.
View Critical Mass case study
(password protected)